Whole Thread Therapy

Cancellation & Refund Policy

For therapy sessions and CPD training course bookings

This page sets out what happens if you need to cancel, reschedule, or request a refund — whether for a therapy session or a CPD training place. Therapy session terms also appear in your client pack; this page is the up-to-date reference if the two ever differ.

Therapy sessions

Sessions are 50 minutes, held online. I ask for a minimum of 48 hours' notice to cancel or reschedule a session.

48 hours' notice or more: no charge, and we'll find another time.
Less than 48 hours' notice: the full session fee applies, except in a genuine emergency.
Non-attendance with no contact: I'll attempt to reach you. If I can't, the session fee may still apply.

Session fees are paid in advance and are not held as a separate "credit" system — a missed session under these terms is simply charged as normal, it isn't refunded or rolled over.

Financial difficulty: If paying for a session is genuinely a barrier at any point, please tell me. I'd rather have that conversation than have money get in the way of your care.

CPD training courses

Cancelling your place

Notice given before course start	Refund
14 days or more	Full refund
7–13 days	50% refund, or full transfer to a future cohort
Less than 7 days	No refund, but transfer to a future cohort may be offered at my discretion

Transferring your place

You can transfer your booking to another person (e.g. a colleague) at no charge, provided you let me know before the course starts. You can also request to move your own place to a future cohort of the same course, subject to availability — this is usually possible even where a refund wouldn't be, and I'll always try to accommodate this where I reasonably can.

If I need to cancel or postpone a course

If I have to cancel or postpone a course — for illness, insufficient bookings, or another reason — you'll be offered a full refund or a place on the next available cohort, whichever you prefer. I'll give as much notice as possible.

Non-attendance

If you book a place and don't attend without prior notice, no refund is given, and certificates of attendance/CPD hours cannot be issued for sessions you didn't attend.

How refunds are processed

Approved refunds are returned to the original payment method, normally within 10 working days.

If you remain unhappy with how a cancellation or refund request has been handled, this falls under the relevant Therapy Clients or CPD Training complaints policy.